Open Atlassian security settings
- Open your Atlassian security page and select Manage two-step verification.
- Enter your password and choose Set up, or Unlock settings if already enrolled.
- Select Enable authenticator app and follow the enrollment prompts.
Add Atlassian to Sign In
Use Sign In, our authenticator app, for codes on your iPhone.
- If the service displays an enrollment QR code on another screen, open Sign In and tap Add → Scan QR Code.
- If it offers a setup key instead, choose Add → Enter Setup Key. Label Service as Atlassian and Account with your account name, then paste the secret into Key.
- Review the entry and tap Add Account.
- Enter the current code back on Atlassian and finish setup. Save the emergency recovery key when prompted.
Keep the setup key private. If you only have one iPhone and no manual key is offered, open the enrollment page on a second screen.
Keep the emergency recovery key
Store the key securely outside your phone. When you cannot use your authenticator, select Use recovery key at the code prompt. The key works once; save the replacement immediately.
While signed in, you can choose Create new emergency recovery key in the two-step settings. The new key replaces the old one. If you have neither a working method nor your recovery key, follow Atlassian’s account-access help.
Security keys and SMS
You can register a security key as another method. SMS is offered only when setting up your first verification method, so it is not a fallback you can always add afterward.
Follow your organization’s security policy when changing methods.
If a code does not work
Make sure the Atlassian entry in Sign In matches the account you are using. Wait for a fresh code, then enter it before it changes. If fresh codes keep failing, check that your iPhone uses automatic date and time.
Keep a working sign-in session and your recovery information available while resolving the problem. Adding an entry to Sign In does not finish enrollment: the service must accept a code and confirm activation.